Can I use a mobile device?
​Yes, we offer a mobile license that enables mobile use and in fact, we encourage this so that users can make their day to day more efficient.
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What type of data can be incorporated into Zipzee™?
​Because Zipzee™ is built on Salesforce.com, it has the benefit of having an open architecture which allows for the simple integration of numerous sets of data. Best practice recommendations are referral/volume data and revenue/charges data as well as payor mix.
What can Zipzee™ do with referral data?
Referral data can be integrated and viewed at a physician or practice level within their profile page. This function provides a trended visual that helps users plan visits, create appropriate messaging, and determine questions for a focused visit.
Can Zipzee™ support other departments within our organization?
Yes, other departments that Zipzee™ can support or interface with are Medical Staff Services, Service line management, Operations, Physician Satisfaction, Planning, Managed Care, Administration, and others.
Will Zipzee™ interface with our existing software - email, calendar and office tools (Word, Excel, Access)?
Yes, Zipzee™ integrates with Microsoft Office including Outlook and Google Docs. In addition, due to its open architecture, Zipzee™ can easily integrate with most modern programs.
How secure is Zipzee™’s data?
Zipzee™ is highly secure and you will have complete control over who has access to what information in the tool. In addition, Zipzee™ usage reports are available or can be scheduled to be sent via email on a regular basis.
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How long is the contract for Zipzee™?
The contract can be one, two or three years. Automatic renewal for additional 1-year terms, unless terminated by either party. All pricing is agreed to at contract signing.
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Is there a fee that we pay to Saleforce.com on top of the Zipzee™ fee?
No, there is no additional fee due to Salesforce.com. When you contract with Zipzee™ an invoice will be provided by Zipzee™ only.
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Is there a minimum number of seats that have to contracted for Zipzee™?
Yes, we do request a minimum of 5 full users. There is no minimum for light users.
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What are the payment terms for Zipzee™?
All fees owed under the Agreement need to be paid within thirty (30) days after your receipt of a complete invoice. Depending on contract term, you will be billed on an annual basis.
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Is there a service and maintenance feature paired with the Zipzee™ contract?
Yes, basic technical support comes with the price of your licenses.
• Standard Technical Support for named users
• Question/answer on creation and maintenance of user accounts, security
administration, etc.;
• Troubleshooting setup and configuration;
• Use of standard application functionality.
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Can I add additional customization to Zipzee™?
Yes, you will be able to make customizations to Zipzee™ on your own or with consulting help from us or another firm of your choice. If desired, we offer additional customization at a per project fee rate.
Frequently Asked Questions
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